PRIVACY POLICY

By using go2sweden.dk you consent to Go2Sweden processing your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make go2sweden.dk function correctly. We use cookies to enable you to add items to the basket, to log in and to improve our website.

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SUMMARY OF PRIVACY AND PERSONAL DATA POLICY

This privacy and personal data policy has been summarized to better inform you what personal data Go2Sweden processes and how we process them – personal data should here be understood as all personally identifiable data.

Go2Sweden respects all wishes to protect the confidentiality of personal data provided online and is aware of the need for appropriate protection and processing of all personal data we receive.

If the personal data policy set out below cannot be accepted, Go2Sweden retains the right to reject orders and other inquiries, as failure to accept may entail that Go2Sweden cannot maintain the customer relation as otherwise required by applicable law.

PERSONAL DATA

Personal data covers all data that can be used to identify persons, including but not limited to first, middle and last name, age, gender, occupation, home address or other physical address, email address or other contact information, irrespective whether this is related to the person’s private residence or workplace.

Likewise, personal data also includes data such as behaviour, purchasing history, financial information, etc., all of which are used in maintaining the customer and supplier relation between customers and Go2Sweden.

WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?

You can access go2sweden.dk without informing us of your personal data. When you access the website, an ID is allocated for your session. This cannot identify you as a person.

Go2Sweden requires a range of personal data in order to conduct transactions with you and your business, maintain the customer relation and to promote products and services. Certain data is also collected and processed in compliance with legal requirements under the money laundering and accounting acts.

The following data may be collected and processed when you visit go2sweden.dk:
Email address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behaviour (included: visited URL, event triggers, actions such as clicks, opening rates, log-in, time on each page etc.), geographical data as well as data that may be necessary to complete a transaction.

GO2SWEDEN COLLECT AND PROCESSES DATA ABOUT YOU WHEN YOU:

  • Create an account
  • Make a purchase
  • Send queries, complaints and/or otherwise interact with Go2Sweden
  • Subscribe to and/or interact with online marketing materials (including but not limited to newsletters, text messages and notifications, advertisements on third-party websites or comparable)
  • Provide personal data in another way to Go2Sweden

Go2Sweden collects only the personal data needed to provide a service or product, market services and products, or to process inquiries.

Go2Sweden does not collect and/or purchase personally identifiable data from third parties.

Go2Sweden uses a recognised payment card processor for any processing of online payment card transactions and does not store information about payment cards. Please note that when invoicing, invoice and banking information is stored in accordance with applicable laws for the area, including the money laundering and accounting acts.

HOW DO WE USE YOUR DATA?

We may use the information collected in the following ways:

  • To personalize your experience via email and the website through personal recommendations based on purchasing history
  • To improve go2sweden.dk and marketing from Go2Sweden
  • To better serve you when you contact customer service
  • To manage competitions, customer surveys, etc.
  • To be able to handle your orders as quickly as possible
  • To obtain product and trust pilot reviews
  • To follow up on inquiries
  • For general marketing

HOW DO WE PROTECT YOUR DATA?

Our website is constantly scanned for security flaws and weaknesses so that we can avert potential data leaks as quickly as possible and thus make our website as secure as possible. We also scan for malware regularly.

Your personal data is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of data. These are furthermore subject to our personal data policy, which ensures your rights and compliance with applicable law for the area.

In addition to the above, any sensitive personal data and payment information is processed on encrypted servers that cannot be accessed from outside. Credit card information is processed by the payment card processor and cannot be accessed by either Go2Sweden or payment processor employees. These transactions are not stored on internal servers and are not processed by Go2Sweden itself at any time.

 

TO WHOM DO WE DISCLOSE PERSONAL DATA?

Personal data provided on systom.dk/customers/go2sweden.dk or via telephone contact is only disclosed to:

  • Internal departments / staff
  • Trusted third parties that are necessary to fulfil agreements on delivery, payment and servicing including debt recovery and court authorities
  • Business partners for the purpose of maintaining your account and/or marketing.

In order to provide an optimal experience on go2Sweden’s websites, we log statistics on how users use the sites. The statistics are solely used in anonymised form, for example, to see which pages and which content users interact with.

Go2Sweden may use Google Analytics for collecting visitor statistics and may, in this context, disclose IP addresses to Google Analytics. Privacy terms and conditions for Google Analytics can be accepted by visiting go2sweden.dk and can be found here:www.google.com/privacy

There is a data processing agreement between all business partners and providers and Go2Sweden that always ensures the interests of users and customers. These agreements may always be viewed upon request.

WHERE IS YOUR PERSONAL DATA STORED?

Your data is stored on servers within the EU. Some personal data is administered by a third party (data processor) that stores and processes personal data on behalf of Go2Sweden in accordance with this data policy and applicable law regarding the protection of personal data.

If at any time you wish to unsubscribe from any newsletters, you can follow the instructions at the end of every email. However, if you experience problems unsubscribing, you can contact our customer service via the contact information below.

When you unsubscribe from marketing material from Go2Sweden, all approvals you have provided to us are erased. These cannot be regenerated and if you wish, at any time, to access previous offers from us or similar, we ask you to note that these cannot be regenerated.

FOR HOW LONG IS YOUR PERSONAL DATA STORED?

In an active customer relation, your data is stored for as long as necessary for us to properly serve you. If the customer relation is interrupted, your data is stored for up to two years, depending on the nature of the data.

You may at any time request deletion of, or access to, your data. In compliance with other legislation (money laundering and accounting acts, respectively) all transaction data, including contact and company information, is stored for five years.

 

 

DATA LEAKS

We take security breaches and data leaks very seriously. In the event of a suspected data leak from Go2Sweden’s internal servers or those of external partners, a series of initiatives are set in motion to secure our customers and users in the best possible manner.

This includes uncovering the potential extent of the damage, notification of potentially affected customers and users, notification of the Data Protection Agency as well as measures that attempt to limit the extent of the damage.

If we suspect any data leak from Go2Sweden or its external partners, all implicated parties, including the user, will be notified of this within 72 hours. If you suspect your data has been leaked from Go2Sweden, we ask that you contact us at any time.

ACCESS TO DATA

You can always amend your contact information and areas of interest and also indicate if wish us to contact you in connection with offers of goods or services or to unsubscribe from newsletters.

You can request information on which data we have registered about you. If you wish to receive a copy of these data, please contact us.

If you wish to have all data erased, please contact us.

Please note! Once all data has been erased, they cannot be regenerated. Data that must be stored in accordance with statutory requirements may not be deleted on request.

AUDIT REVIEW

We continually audit our data processing procedures. This policy is updated annually.

CONTACT, CHANGES AND UPDATES TO THE PERSONAL DATA POLICY

Go2Sweden undertakes to continually fulfil legal requirements regarding the protection of privacy.

If you have any queries or comments in regard to our data policy, or on how we use your personal data, please contact our customer service.

If at any time you wish to unsubscribe from our newsletters, you can follow the instructions at the end of every email. However, if you experience problems unsubscribing, you can contact our customer service via the contact information below.

When you unsubscribe from marketing material from Go2Sweden, all approvals you have provided to us are erased. These cannot be regenerated and if you wish, at any time, to access previous offers from us or similar, we ask you to note that these cannot be regenerated.